Field Service Management

Overview

Maintain a real-time view of your customer’s activities across all your operations when field service operations are fully integrated with the back office.

Modules

1 service

Service Management

The visual Dispatch Calendar Board gets the right people to the right service or job every time.

2 equipment

Equipment Management

Tracks all products related to your customer and schedules preventative maintenance. Sold as a separate application.

Product Benefits

Scheduling, Dispatching & Call Center

It is web-based and offers cross- platform, cross-browser support. It is designed to be fully customizable to the needs of your organisations.

It's Convenient

Manage the entire process electronically in real time on-line submission of advance / claims. The system will also retain the record for all the claim application regardless approve or reject records. Users can track the records from anywhere and anytime.

It's Efficient & Time Saving

Personnel can be automatically notified of approval via e-mail thus reducing the application time and also paperwork.

It's Flexible

Scheduling the right people at the right time with the right skills to perform work efficiently is handled quickly with our Field Service Management. Quickly capture service needs and access customer information, product history, and resources required to shorten time between call receipt and job assignment. Create daily or weekly schedules automatically or using drag-and drop tools on the graphical dispatch board utilizing colors to identify the status of each service order.

Route Planning

Provides a powerful tool for optimizing routes for appointments with ability to filter appointments by several different criteria. Routes are plotted In Google Maps for each service person with lists of required resources (equipment or machine). Graphically displaying the routes visually informs the dispatcher of order status with different colors enabling them to rapidly respond and make route changes. Automatically uses Google map services to optimize the route to minimize the driving time. Since the route is displayed on the technician’s mobile device, the route will change as traffic conditions change.

Mobile Service Management

Keep your staff members connected through any device with a browser or with the native mobile Android and Apple iOS (iPad) app. They will be able to access service information and customer data from anywhere at any time. Being a full web ERP, we can run on the entire spectrum of mobile devices. This is important for the companies that want laptops instead of small devices, like a phone.

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